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November 22, 2016

Did you know that M&M’s is celebrating its 75th anniversary this year?

I’ve had a special relationship with M&M’s over the past decade. I have bought hundreds of bags of them to use in an exercise I facilitate while teaching quality improvement. As part of my workshop c...

June 24, 2016

This is a story about my experience when my son was a young child.

Okay, so I know I’m a bit of a fanatic when it comes to customer service and cleanliness in businesses. Whenever I’m out and about, going through my daily life, I have a more critical eye than most consu...

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