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November 15, 2018

I love words. I love language, that system of words that we use to communicate with each other. In this case, I love how these two words “professional” and “promising” are so uniquely intertwined and related. I love how this relationship is ripe for a metaphor of quali...

November 22, 2016

Did you know that M&M’s is celebrating its 75th anniversary this year?

I’ve had a special relationship with M&M’s over the past decade. I have bought hundreds of bags of them to use in an exercise I facilitate while teaching quality improvement. As part of my workshop c...

September 20, 2016

The importance of having a great facilitator for focus groups and brainstorming sessions.

July 19, 2016

This is a story from my time as a Head Start Director

We were having our monthly Policy Council meeting. The group is a shared governing body made up of mostly Head Start parents. There was a typical agenda, except tonight the agency’s fiscal director was a guest; makin...

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A Win-Win Proposal

September 13, 2018

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January 28, 2019

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