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January 19, 2017

For this #ThrowbackThursday, here is an old article from seven years ago that still holds true.

Thursday, February 11, 2010

Understanding Your Brand

What is your company brand? What is your personal brand? In business, people often confuse the company logo with the brand...

November 22, 2016

Did you know that M&M’s is celebrating its 75th anniversary this year?

I’ve had a special relationship with M&M’s over the past decade. I have bought hundreds of bags of them to use in an exercise I facilitate while teaching quality improvement. As part of my workshop c...

June 24, 2016

This is a story about my experience when my son was a young child.

Okay, so I know I’m a bit of a fanatic when it comes to customer service and cleanliness in businesses. Whenever I’m out and about, going through my daily life, I have a more critical eye than most consu...

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A Win-Win Proposal

September 13, 2018

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January 28, 2019

December 7, 2018

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