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August 3, 2017

"Don't hear what I didn't say."

This is something I have told my teen-aged son. Usually when he jumps to an exaggerated conclusion based on something I’ve told him. We adults often make this lapse in effective communication too. We “hear” what we think the other person...

July 15, 2017

It's that time of the year! Many think summer is a slow time in an educational institution, but it's actually a time busy with planning and quality improvement.

Head Start Programs across the country are planning for another school year. This includes training for staff...

February 23, 2017

This is an article I wrote almost seven years ago.  I am posting it for #ThrowbackThursday, as a reminder of a lesson we must all remember, especially in hard times. And I am happy to report that my son has outgrown some of his moodiness.

August 6, 2010

Happiness Is A Ch...

February 13, 2017

This past Saturday, I was presenting my Power of CARE training to a group of parent leaders. While we were discussing the "Choices" section, I told them about my philosophy of acting when things were less critical; when one has more time to respond in a proactive manne...

January 19, 2017

For this #ThrowbackThursday, here is an old article from seven years ago that still holds true.

Thursday, February 11, 2010

Understanding Your Brand

What is your company brand? What is your personal brand? In business, people often confuse the company logo with the brand...

January 4, 2017

Also published on LinkedIn

I just came across an article about a married couple in Japan, where for more than 20 years, the husband has not talked to his wife.

At first glance is just seems silly, petty, and frankly hard to believe.  However, as I read the short article,...

November 22, 2016

Did you know that M&M’s is celebrating its 75th anniversary this year?

I’ve had a special relationship with M&M’s over the past decade. I have bought hundreds of bags of them to use in an exercise I facilitate while teaching quality improvement. As part of my workshop c...

October 14, 2016

I've reported to boards, I've worked with boards, and I've been a board member. In all of these capacities, I've made the same observation. When it comes to the sustainability of a non-profit, you need three types of volunteers:

  • Those who have more Money than Time

  • ...

September 20, 2016

The importance of having a great facilitator for focus groups and brainstorming sessions.

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